AQIONLABS

1. Introduction

AqionLabs FZ-LLC (“AqionLabs”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the laws of the United Arab Emirates.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you:

• Visit our website
• Use our AI platforms, cloud software, or contact center solutions
• Communicate with us
• Subscribe to our services

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Policy, you should discontinue use of our services.

2. Legal Framework

This Privacy Policy is governed by:

• UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL)
• Applicable UAE federal and emirate-level regulations
• DIFC/ADGM data protection rules where relevant
• Other applicable international laws where required

AqionLabs may act as:

• Data Controller (when we determine how and why personal data is processed), or
• Data Processor (when we process data on behalf of customers using our platforms).

3. Personal Data We Collect

We may collect and process the following categories of personal data:

4. Legal Basis for Processing

We process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of legal rights

Where consent is required under UAE PDPL, you may withdraw it at any time.

5. How We Use Personal Data

We use personal data to:

• Provide and maintain our services
• Improve AI models and platform performance
• Process transactions
• Communicate with customers
• Provide customer support
• Send service announcements
• Prevent fraud and misuse
• Comply with regulatory requirements

We do not sell personal data.

6. Sharing of Personal Data

We may share personal data with:

7. International Transfers

If personal data is transferred outside the UAE, AqionLabs ensures:

• The receiving jurisdiction provides adequate protection; or
• Appropriate contractual safeguards are implemented.

8. Cookies & Tracking Technologies

9. Analytics

We use analytics tools to understand:

• Feature usage
• Website performance
• User engagement

Analytics data is aggregated and used solely for service improvement.

We do not share identifiable analytics data with third parties unless legally required.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Protect legal rights

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights Under UAE PDPL

Under applicable UAE data protection laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (subject to legal obligations)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• File a complaint with the UAE Data Office

To exercise your rights, contact us at the email below.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors. If such data is identified, we will delete it promptly.

13. Security Measures

AqionLabs implements appropriate technical and organizational safeguards to protect personal data against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure

Security measures include encryption, access controls, and monitoring systems.

14. AI-Specific Privacy Notice

Where AI systems are used:

• Automated decision-making may occur
• AI outputs may be based on patterns and data inputs
• Human oversight may be required for regulated decisions

Customers remain responsible for ensuring lawful use of AI outputs.

15. Updates to This Privacy Policy

We may revise this Privacy Policy periodically.

Changes will be published on our website and become effective upon posting.

Continued use of the Services constitutes acceptance of the updated Policy.